Jamie’s unique skill set of both social and technical dimensions of transformational change ensure that his consultancy can provide objective advice and expertise as he helps organisations to solve issues, create value and improve business performance.
By solving problems and finding new and better ways of working, Jamie’s strong interpersonal skills, combined with his coaching and team performance background can help improve the bottom line.
In 2012 he gained a distinction in an MBA specialising in Lean Thinking, quality improvement and supply chain management. He has since developed an applied knowledge of systems thinking and failure demand. Jamie has project and programme management experience, qualifying as a practitioner in each discipline.
Are you in danger of doing wrong things righter? Find yourself spending most of your day progress chasing? By analysing demand, Jamie helps leaders and teams to identify failure demand – demand caused by a failure to do something or do something right for the customer.
Understanding employee and customer behaviour. Using his coaching and consultancy skills, Jamie will help leaders to build a climate of trust and psychological safety, where employees feel empowered to innovate, problem solve, speak up and improve business process. We all have two jobs – doing your job and improving your job.
Jamie has over 20 years of experience in the healthcare sector. His areas of expertise include patient safety & medicine safety, therapeutics, evidence-based healthcare, behavioural change, systems thinking in primary care, decision making, human factors and quality improvement.
Jamie’s healthcare clients include Cardiff University, Healthcare Improvement Scotland, Macmillan Cancer Care, Optum UK, PrescQiPP, Public Health Wales, Royal Pharmaceutical Society, University of Manchester, Walgreens Boots Alliance.